Refund and returns policy

Your Statutory rights are not affected by any of the following store policies.

NON-FAULTY SOFTWARE PRODUCTS THAT HAVE HAD THEIR PACKAGING SEAL BROKEN CAN NOT BE RETURNED FOR A REFUND.
We have to follow this policy because the return of opened software could lead to a possible breach of the Copyright, Designs and Patent Act (CDPA) 1988.

We hope that you are pleased with your purchase from Serversoftwareshop.com. However, we understand that there are occasions when you need to return goods to us.

Goods Faulty on Arrival:

If your goods are faulty on arrival, you have 7 days to inform us of the fault (please note that for business customers, this is 14 days). When the goods are returned to us and the fault has been verified, we’ll issue a full refund to you via your original payment method.

Goods Damaged in Transit:

If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, its best to sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we’ll issue a full refund to you via your original payment method.

Goods Faulty in Warranty Period:

If your goods develop a fault but it’s more than 28 days since receipt, then provided your product is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a special full on-site service and or telephone help facilities for your convenience which of course, we recommend you utilise in order to correct the fault quickly. Click here for further details on warranty repairs.

If you have changed your mind:

If you have simply changed your mind about your order and you wish to return your goods, then in line with the Distance Selling Directive (DSD) you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be ‘as new’ when returned to us. Once you’ve informed us of your decision to return goods under DSD, you have 30 days to do so at your own expense. Once goods are received at Serversoftwareshop.com, we’ll issue a full refund for the cost of the goods to your original payment method. Please note this policy does have some limitations and does not apply to business customers.

Packaging items for return

Before items can be returned:
Before you can send an item back to serversoftwareshop.com as a return, you'll firstly need to obtain a returns authorisation number which can be requested using our online online returns system .
Once authorised, your returns number will be emailed to you along with instructions on arranging a convenient collection date.

Packing items for return:
This depends on the number of items you wish to return. As a general rule, please try and repack the items as they were sent to you.
If several items were originally sent in one box and you are returning all or most of the items, then consider using the same (or a similar) single box. Please ensure the items are packed securely and will not move inside the box.
If you are only returning one of several items, please try to pack it within an outer box that will:

• not make the content of the box obvious (for security reasons)
• provide sufficient protection for the item during transit

If the item you wish to return was delivered in its own box (i.e. the manufacturer's printed carton), then returning it in this box is fine. Please do not put any other items in the manufacturer's box.
serversoftwareshop.com regrets responsibility cannot be accepted for the loss or damage of returned items that have been insecurely packed by the sender.

Labelling items for return:
The final stage of our online collection procedure allows you to print out a returns label which should be fixed to each box you are returning. Please read the instructions that are printed with the labels.

NEED TO REQUEST A RETURN?

Now you know our returns policy, you can request a return using our special 'online returns tool'. It's really quick and easy to use via the internet - and the tool will prompt you to input all the information we need to know.

Click here for information on how to access and use our online returns tool.